Auburn Psychological Wellness Center (APWC) is seeking a full-time office manager to support our multi-disciplinary mental health practice, located in Auburn, AL. APWC is a culturally responsive practice. Prospective applicants should be committed to cultivating a professional, inclusive, and growth-promoting atmosphere for clients and colleagues. We provide counseling, psychiatry, and psychological assessment services to children and adults.
Responsibilities
Job duties include:
- Office management: manage and refine front office processes for smooth operations and financial sustainability;
- Staff accountability: oversee administrative staff completion of responsibilities, collaboratively troubleshoot concerns related to clinical and administrative staff fulfillment of responsibilities; develop and sustain a level of professionalism among staff and clientele;
- Front office reception (as needed): check in clients; answer calls, emails, faxes, or other messages; client scheduling; etc;
- Customer care: provide ongoing training to administrative staff to support high quality customer care, address client concerns that have been escalated to a level higher of leadership;
- Ethical and legal care: Uphold a strict level of confidentiality, pursuant to HIPAA and other laws relevant to healthcare facilities;
- Marketing assistance: Initiate and/or maintain marketing, social media presence, or other relevant forms of community interaction, etc;
- Insurance and billing: submit claims, process insurance remittance, complete prior authorization requests, follow up on denied claims, address client balances, etc;
- Other duties as assigned.
Preferred Qualifications
Prior experience with office management and/or employee supervision is strongly preferred; salary will be commensurate with prior experience.
Applicants with experience in insurance billing are especially encouraged to apply. However, we will consider promising candidates who do not have this specific prior experience.
Benefits
- Paid Time Off
- 401(k) with Employer match
- Blue Cross Blue Shield (BCBS) employer-sponsored health insurance
- Access to BCBS dental and vision insurance
- Professional environment with advancement opportunities
Apply Today
The start date for this office manager job opening in Auburn, AL is negotiable.
Interested in joining us? Submit your cover letter and resume here!
Email us (careers AT auburnwellness DOT com) if you have questions or want to learn more about working at Auburn Psychological Wellness Center.