Auburn Psychological Wellness Center (APWC) is seeking a full-time office manager to support our multi-disciplinary mental health practice, located in Auburn, AL. APWC is a culturally responsive practice. Prospective applicants should be committed to cultivating a professional, inclusive, and growth-promoting atmosphere for clients and colleagues. We provide counseling, psychiatry, and psychological assessment services to children and adults.
Responsibilities
Job duties include:
- Office management: manage and refine front office processes for smooth operations and financial sustainability;
- Staff accountability: oversee administrative staff completion of responsibilities, collaboratively troubleshoot concerns related to clinical and administrative staff fulfillment of responsibilities, develop and sustain a level of professionalism among staff and clientele;
- Customer care: provide ongoing training to administrative staff to support high quality customer care, address client concerns that have been escalated to a level higher of leadership;
- Ethical and legal care: Uphold a strict level of confidentiality, pursuant to HIPAA and other laws relevant to healthcare facilities;
- Marketing assistance: Initiate and/or maintain marketing, social media presence, or other relevant forms of community interaction;
- Front office reception (when needed): check in clients; answer calls, emails, faxes, or other messages; client scheduling; etc;
- Insurance and billing (according to prior or future training): submit insurance claims, process insurance remittance, complete prior authorization requests, follow up on denied claims; address client balances; assist with insurance credentialing; etc;
- Other duties as assigned.
Required and Preferred Qualifications
Prior experience with office management and/or supervision of employees is required. Prior experience in a mental health, medical, or healthcare-related setting is preferred.
Applicants with experience in health insurance billing are especially encouraged to apply. However, we will consider promising candidates who do not have this specific prior experience.
Benefits
- Salary commensurate with qualifications and prior experience;
- Eight (8) paid holidays and additional paid time off;
- 401(k) with Employer match;
- Blue Cross Blue Shield (BCBS) employer-sponsored health insurance;
- BCBS employer-sponsored dental and vision insurance;
- Professional environment with advancement opportunities.
Apply Today
The start date for this office manager job opening in Auburn, AL is negotiable between November 2026 and January 2027.
Interested in joining us? Submit your cover letter and resume here!
Email us at careers@auburnwellness.com if you have questions or want to learn more about working at Auburn Psychological Wellness Center.